Frequently asked questions

How do I get in touch?

Use the contact form. I'll reply by email. There's no public phone number or address.

How much will it cost?

It depends on the problem and any parts needed. You'll know the cost before any work begins.

How long does a repair take?

It depends on the job and whether parts need ordering. I'll give you an estimate when I reply.

Do you do home visits?

It depends on the job and where you are. Tell me about it in the form and I'll let you know how we can handle it.

Which computers do you work on?

Windows, Mac and Linux, both laptops and desktops.

Is my old laptop worth repairing?

Often, yes. A new SSD or battery can give an old machine years of extra life, but not always. See is my laptop worth repairing?

Will you see my personal files?

I only look at what the job requires. If you're worried, tell me before any work starts and back up what you can. See the privacy policy for how enquiries are handled.

Can you get my files back?

Often, but not always. Stop using the device and read what to do if you've just lost files.

Do you help with things beyond computers?

Yes, including home automation, Wi-Fi, cameras and small business IT.

Got a problem like this? Send me a ticket and I'll reply by email.