# Frequently asked questions

## How do I get in touch?

Use the [contact form](/#ticket). I'll reply by email. There's no public phone number or address.

## How much will it cost?

It depends on the problem and any parts needed. You'll know the cost before any work begins.

## How long does a repair take?

It depends on the job and whether parts need ordering. I'll give you an estimate when I reply.

## Do you do home visits?

It depends on the job and where you are. Tell me about it in the form and I'll let you know how we can handle it.

## Which computers do you work on?

Windows, Mac and Linux, both laptops and desktops.

## Is my old laptop worth repairing?

Often, yes. A new SSD or battery can give an old machine years of extra life, but not always. See [is my laptop worth repairing?](/guides/is-my-laptop-worth-repairing)

## Will you see my personal files?

I only look at what the job requires. If you're worried, tell me before any work starts and back up what you can. See the [privacy policy](/privacy) for how enquiries are handled.

## Can you get my files back?

Often, but not always. Stop using the device and read [what to do if you've just lost files](/backups).

## Do you help with things beyond computers?

Yes, including [home automation](/home-automation), [Wi-Fi](/networking), [cameras](/cameras) and [small business IT](/business-it).