# Backups and data safety

Everyone means to sort out their backups, usually right after losing something. A good backup is automatic, stored in more than one place, and tested so you know it works.

## What I can help with

- **Home backups:** photos, documents and whole computers.
- **Small office backups:** shared files and business records.
- **Cloud and local storage:** choosing the right mix for your data and budget.
- **Restore tests:** checking that your backup actually brings your files back.
- **Data recovery:** retrieving files from failing or accidentally wiped drives where possible.

## If you've just lost files

- **Stop using the device.** Continued use can overwrite what's recoverable.
- **Don't run recovery tools or reinstall anything yet.**
- **If a drive is clicking or grinding, turn it off.** Running it can cause more damage.

Then send me a ticket. Recovery can't always succeed. A mechanically failed drive may need a specialist lab, and I'll tell you if yours does.

Read more: [how to back up your files properly](/guides/how-to-back-up-your-files).